Delivery, Returns and Refund Policy

Effective date: 24 August 2026. This policy explains delivery, cancellation, returns and refunds for products purchased from Orkes. It is written for our international customers and does not limit any mandatory consumer rights that apply in the customer’s country.

Order changes and cancellations

If you need to change or cancel an order, contact Orkes as soon as possible at [email protected]. We will try to stop the shipment, but an order that has already been dispatched must be handled as a return.

14-day right of withdrawal

If you are buying as a consumer, you may withdraw from an online purchase without giving a reason. You must send Orkes a clear notice within 14 days, counted from the day after you or a person designated by you receives the goods. If one order is delivered in several parts, the period starts after the final item or part has been received.

Email your notice to [email protected] and include your name, order number, the product you wish to return and the date you received it. You may use your own wording; no special form is required. After notifying us, send the goods back within 14 days using the return instructions and approved return address supplied by Orkes. Please do not return products directly to JetCat, CUAV or another manufacturer.

Condition of returned products

You may examine the product in the same way you reasonably could in a shop. To receive a full refund, the product must be returned complete and without new scratches, dents, installation marks, cut or modified wiring, damaged connectors, missing accessories, fuel or oil residue, or other customer-caused damage. Please pack it securely and use the original packaging when available because specialist electronic and turbine equipment can be damaged in transit.

Returned products are inspected and photographed on arrival. If handling beyond what is necessary to establish the product’s nature, characteristics and function has caused damage or wear, Orkes may deduct the objectively justified loss in value from the refund. This may include reasonable cleaning or repair costs and the difference between the value of a new product and its value as a used or damaged product. If customer-caused damage removes all resale value, the deduction may equal the full product price. A minor mark does not automatically remove the statutory right of withdrawal; every deduction is assessed case by case. No deduction is made for damage that existed on delivery or results from a product defect.

Before returning a turbine, fuel-system component or a product containing a lithium battery, tell us how it has been used. We will provide safe and carrier-compliant return instructions. Never ship equipment containing fuel.

Return shipping

For a change-of-mind return under the right of withdrawal, the customer pays the direct cost of return shipping. We recommend a tracked and adequately insured service, especially for high-value equipment. If a product is defective, damaged in delivery or not the product ordered, contact us before shipping; Orkes will arrange or reimburse the return cost where required by applicable law.

Refunds

After a valid withdrawal, Orkes will refund the payments received for the returned goods and the cost of the least expensive standard delivery option offered for the original order. Extra delivery costs for an express or premium option are not refundable. The refund will be made to the original payment method, without a refund or restocking fee, within 14 days after we receive your withdrawal notice. We may wait until the goods have been returned or you provide evidence that they have been sent.

Exceptions

The statutory right of withdrawal may not apply to goods manufactured, modified or configured specifically to your instructions, or to sealed software or digital media after the seal has been broken. A product is not excluded merely because it is expensive or supplied on request; Orkes will identify any applicable exception before the order is completed.

Faulty, damaged or incorrect products

The right of withdrawal is separate from your legal rights when a product is faulty, damaged or not as described. Contact [email protected] promptly with the order number, a description of the issue and clear photographs where relevant. We will assess the case and provide instructions for repair, replacement, price reduction or refund as required by applicable consumer law.

Business purchases

The statutory consumer right of withdrawal does not apply to purchases made wholly for business purposes. Business returns require prior written agreement with Orkes, without affecting any rights relating to faulty or incorrectly supplied goods.

Contact Orkes

Orkes Elektronik
Åkerstigen 3D
804 29 Gävle, Sweden
Email: [email protected]
Phone: +46 70 746 81 82